Return Policy

REVIBE RETURN POLICY

45-day Satisfaction Guarantee

Any return under Revibe’s 45-day money-back guarantee program will be refunded in full to the customer. Any returns after 45 days are not allowed without sufficient justification.

RETURNS BEYOND 45 DAYS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@byrevibe.com. Please note that returns will need to be sent to the following address: Unit A-214 Hillcrest Condominium 1616 E. Rodriguez Sr. Ave., Immaculate Concepcion, 1111 Quezon City NCR Second District Philippines

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not in the Philippines, shipping your goods may take longer than expected.

You can always contact us for any return questions at hello@byrevibe.com.

DAMAGES AND ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gasses. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@byrevibe.com.